My game disappears

COCO PUFF 003 · Jan 2, 2018

my game disappeared after viewing it in the store simply like it uninstalled itself... do I really have to do hours of installing again

:)

Garmonbozia81 · Jan 2, 2018

game disappears?

Could it be that the person resigned? I would suggest you check your Played Games section to see if the game shows up on there.

joolesb · Jan 2, 2018

game disappears?

Hi just wondering how and why a game that's been waiting 6 nearly 7 days for them to play has completely vanished from my "their turn" column? Not in played games or anywhere else. No trace at all... Unfortunately its a player with a no' gamertag, so can't
remember it. Thanks Jooles

DominumStige · Jan 2, 2018

Hi!

If you had the game installed on external HDD, make sure that it was correctly detected by the console. It is likely that you do not see the games that were installed there.

Jane Doe XBL

In a previous, now deleted comment, I mentioned my achievements/game history disappeared again, but it's back now. It seems to be an on and off thing, as some people mentioned that theirs disappear and then reappear again.

I'm just gonna play games, and be on the lookout if my achievements/game history disappears again.

x AngeILan x

make sure it isn’t t hidden and also check on ‘Ready to install’ tab if it’s not there I’d suggest you contact support Also be sure to have the receipt with you

Ambassador Kingz

If both the previous suggestions don't find the game for you, I'd recommend working with official support to review your account purchase history.

Use this link:
https://support.xbox.com/en-US/contact-us#5:0:6 If an automated assistant pops up click no thanks and scroll to the bottom. Then be sure to click "Chat with Xbox Support" or "Request a Call".

FlamingHotPizza

It should still be in your 'Ready to install' section.

AvailingJam0105

Another user suggested that we could uninstall the app and then go to the store and install it again.

It worked for me on my laptop, but because I played during the period between the update and the fix for the update, a couple of leaderboard values are a bit strange. And all the games I played in the "dark period" between the first update and the subsequent
fix have disappeared.

My previous games have re-appeared. However, if my original opponents do not re-instal the game, they may not be able to complete our games.

I think I will message them to suggest this solution

My game disappears