My friends in party sound robotic over the xbox companion app

JamieVan de Groep · Jun 12, 2020

Hey I have a problem with the companion app and can't seem to find the problem online. I just connected my JBL bluetooth headset with a bluetooth adapter to my pc and sounds of other sources are just fine and the microphone doesn't seem to have a problem
either, but for some reason the stereo selection doesn't work when I choose JBL (stereo) but it only allows the JBL (hands-free) option for me and the sounds are just robotic AF. I can't even hear my friends properly. There was a minute long when the audio
worked fine on those settings and than magically shifted back to robot sounds. My connection is also fine since I have a lan cable in with good connection overall. Discord works fine too as well as Skype. It's just the companion app. And there is no way for
me to test it on a controller because I have no audio cable for it.

:)

JamieVan de Groep

none of the methods work. A friend of mine and I have found out through screen share that the headset is just acting up on it's own as its now also defying discord. The Headset just wants to have an output of 16000Hz and doesn't want to change channels and
we have yet to find out what the cause of this problem is

AngelObullets

Hi there

There is quite a few JBL bluetooth headsets. Can you tell us what is the model so that way we can link you to the best troubleshooting of the model in question?.

AngelObullets

Have you tried using 2 channels one for audio other for input like microphone?.

Edit: Even on the review from 9 months ago someone have had this same issue here's a link https://uk.jbl.com/over-ear-headphones/JBL+TUNE500BT.html

JamieVan de Groep

This
is the current sound setting of the headset and we have tried several things but don't know why this acts the way it does. It plays normal sounds just fine as well as youtube and other audio files. But refuses play incoming voice calls normally.

DJ GrizzlyXB

Try this,

https://www.google.com/url?sa=t&source=web&rct=j&url=https://answers.microsoft.com/en-us/windows/forum/all/my-voice-sounds-robotic-on-the-windows-10-xbox-app/15749601-343b-4cec-9bfe-0f45e0a24913&ved=2ahUKEwilwvzC7_zpAhUyQRUIHb8bCWMQFjAAegQIAhAB&usg=AOvVaw0Qx4Bsa_NAhLitZkS4_ZKN

Let me know if it helps, I wish you the best of luck!

My friends in party sound robotic over the xbox companion app