My friends dad turned off his power to his Xbox

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If this is the Xbox One Original there are series of steps that needs to perform in that way we can if it’s the power supply or the console itself. Kindly check this link to determine:

https://support.xbox.com/en-CA/help/hardware-ne...

I went over to visit a friend last night (I had to turn off Skyrim, it was hard). When I walked in her son was playing Skyrim with a headset on because his Dad was playing COD also with a headset on. The son also plays COD but I don't think his Dad has the
patience for Skyrim.

I used Different power cords even tested the power cords on my friends Xbox and they worked on his but mines just doesn’t turn on the light doesn’t even turn on

check that the Grandson who has the Live Gold subscription hasn't made a friend's Xbox his Home console to game share with them (or left his profile logged in after playing on a friend's Xbox and the friend has made the Home Xbox switch without your Grandson's
permission).

if the Home Xbox settings are as they should be for game sharing try restarting the router by turning off the power at the wall socket/power outlet for 5 minutes then switch it back on.

while it initialises give the Xbox a Power Cycle by holding the power button on the Xbox for 10 seconds until it shuts down, turn the power off at the wall and unplug it for 5 minutes then connect it back up.

by this time the router should be all green lights (if it isn't wait until it is) turn on the Xbox and hopefully both Grandsons will be able to play all their games

Hi a2ron44, from talking with AT&T, they said that a power command will also work to get past this screen.

Have you gone into Live TV power settings and enabled "turn on my devices with Xbox On" and "turn off my cable box with Xbox off".