my friend "stole" my money

Make your friend pay you back. Since he's already redeemed the code, there's nothing that can be done. You should also change your password. No one else should have access to your account.

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Sorry, You are out of luck... MS can do nothing if you willingly sent items to another member. I don't believe the sale of a gamertag is something that should be done... In fact maybe against the rules...... GOOD LUCK!!!

It could of been a glitch in the system. I had a buddy that did this to him a time ago when he was buying gold. Instead of $2, it charged him the total price of two(2) three month cards. The best solution that I myself can tell you is to contact the Xbox
Billing Department and explain to them your current situation.

Hope it helps!

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Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Conrad

In some cases a purchase can take up to 48 hours to be reflected in your account order history and in-game

For now the best option is wait this time buddy

But just to let you know that if more than 48 hours passed and you not receive the content yet, probably something went wrong with the purchase and Microsoft is going to refund the money to you.

This process can take up to 3 business days, but time will be less or more depending on your financial institution internal processes.

You can try speeding up this process asking them to manually cancel the pending charges

If you have further questions feel free to ask, greetings from another Microsoft user