My friend needs help

Have him check his transactions at http://account.microsoft.com to see if the funds were added to his account and to see where they might have gone. If he notices any transactions
he didn't make, he can request a refund. If he doesn't, he would need to contact support and speak to billing. http://support.xbox.com/contact-us

Hi there,

No one but an enforcement team member can respond to any suspension actions. Your friend will have to submit a case review here if he/she fells it is in error: https://enforcement.xbox.com/en-US

If your friend had unauthorized account access, then they will need to reach out to

support here and open an unauthorized account access ticket so it can be investigated.

[quote user="ITz Mizzie Ts"]and as per the forum rules I will drop the offending gamertag in a private message instead of in the open forums. Thank you

[/quote]
Who made up that rule? No one should call out others, in the open or in PMs. If you wish to report someone then you should use the reporting tools available to you via the console, simply file a complaint.



As for the account in question - You said it was a son of a friend who "phished" the account... well why don't you simply get in contact with them and arrange to get the account back that way. If this is out of the question, as said above,
you will need to contact the xbox support line.

Hey theil vadamee! You will want to have your friend post here on the forums. Additionally any billing issues will need to be discussed with phone or chat support

here. Thanks!

You originally said "I will drop the...", just a typo and misunderstanding. Correct, we don't post other users' GTs here. Thanks!