my friend list won’t show on my xbox,

both the xbox’s were connected to the same internet, the one that worked was a series s the one didn’t was series x. yes, my console is up to date. i get kicked out of my games every 30 minutes..yes i am referring to factory resets.

Hi, Mrcreep91! thank you for reaching out.
My name is AJ, I'm an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues seeing your friends list.

If you don't mind, I'd appreciate it if you could answer the following questions:

• Which Xbox model are you using?
• The other console you tried, is it connected to the same network you are using on your console?
• Have you checked if your console's OS is up to date? you can see this at Settings > System > Updates
• Are you having trouble with any other features on your account? for example, are you able to access your games?
• Lastly and just for clarification, may I ask what you mean when you say you soft and hard reset your console? Are you referring to factory resets?

Thank you! I'll be looking forward to your reply.
Best regards.

Hi, Mrcreep91! thank you for your reply.
May I ask exactly what happens when you get kicked out of a game? Are you receiving any error codes/messages?

Additionally, could you go over to Settings > General > Network Settings on the affected console and let me know what you see under "Current Network Status"?

I'll be looking forward to your reply.
Best regards.

It won’t even show my friends on the Xbox app

Oh OK but when I went to add someone is on my friends list that is showing on my friends list on the Xbox app and it said that the person I tryed to add is already on my friends list. So why didn't show on the friends on my xbox 360?