My founders cape was removed, but my family still has theirs. How do I get mine back?

Hi, Scott! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with your Founders cape.

Unfortunately, this is not something I or other users on these forums would be able to help you with.

As this is related to in-game features/content, it would be best to contact Minecraft's dedicated support team. They are the best equipped to provide more information on the reason why your cape was removed, and if possible, help you recover it.

Minecraft Support can be reached at: https://help.minecraft.net/hc/requests/new

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

In the meantime, I'm afraid my best advice would be to sign out and back into the game to resync your data.

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Due to the nature of your query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please make sure not to accidentally reveal any personal information in the form of text, pictures, or other media.

Best regards.

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Founders Cape that was removed from your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your Minecraft account settings to make sure that it is still listed as an owned cape.

To do this, go to your Minecraft account settings: https://www.minecraft.net/en-us/msaprofile and see if the Founder's cape is still listed under "Capes".

If it's not there, log out and back in to your Microsoft account because this can help refresh the syncing between your Microsoft account and your Minecraft account. After logging in, please check if the cape is there.

Thank you for your cooperation.

I once had the among us cape and the founder's cape in my main account

I got the founder's cape in somewhere 2020 and among us cape was there in my main account when I went into my profile

They were not custom capes or anything but provided by minecraft

But after 1.17 I guess I lost them all except my pan cape .

How do I recover those capes they looked very great

I still have them in 1.16 version of the game and they show up on my profile

But after updating to higher version I don't see them.

I also notify that they were not a glitch or something because I checked it on my other devices too on the same account and they were present every single time.

Same here bro. My founder cape is suddenly disappear and I REMEMBER I claimed once 4 years ago and I don't know why my founder cape suddenly disappear... It's kinda sad to be honest...

Hi 4mlevvy!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble with your Minecraft founder's cape. One possible reason for this issue is that the founder's cape may have been removed from your account due to a violation of the Minecraft End User License Agreement (EULA). Another possible reason is that there may be a syncing issue between your Microsoft account and your Minecraft account.



To resolve this issue, I recommend that you try the following steps:



1. Check your Minecraft account settings to see if the founder's cape is still listed as one of your owned capes. If it is not, then it may have been removed from your account.



2. If the founders cape is still listed as one of your owned capes, try logging out of your Minecraft account and then logging back in. This may help to refresh the syncing between your Microsoft account and your Minecraft account.



3. If the issue persists, you can contact Minecraft support for further assistance. They may be able to help you recover your founder's cape or provide more information about why it may have been removed from your account.



I hope this helps! Let me know if you have any other questions or concerns.

Greetings,

RodelioP.