My founders cape on Minecraft is gone? what do i do?

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Founders Cape that was removed from your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your Minecraft account settings to make sure that it is still listed as an owned cape.

To do this, go to your Minecraft account settings: https://www.minecraft.net/en-us/msaprofile and see if the Founder's cape is still listed under "Capes".

If it's not there, log out and back in to your Microsoft account because this can help refresh the syncing between your Microsoft account and your Minecraft account. After logging in, please check if the cape is there.

Thank you for your cooperation.

I once had the among us cape and the founder's cape in my main account

I got the founder's cape in somewhere 2020 and among us cape was there in my main account when I went into my profile

They were not custom capes or anything but provided by minecraft

But after 1.17 I guess I lost them all except my pan cape .

How do I recover those capes they looked very great

I still have them in 1.16 version of the game and they show up on my profile

But after updating to higher version I don't see them.

I also notify that they were not a glitch or something because I checked it on my other devices too on the same account and they were present every single time.

Hi,

Kayece here. An Xbox user, and a gamer like you. Do not worry, I will be here to help and assist you today.

For this, please request Minecraft support. On the Category, please choose Events and Promotion. On the Subject, choose Cape.

https://help.minecraft.net/hc/request/new?ticke...

If you need more assistance, please let me know.

Stay Safe!

Hi TheEpicGod3273! My name is Stephanie and I'm more than happy to help you out!

According to Minecraft's official site: https://bugs.mojang.com/browse/MCPE-103568

"For those still affected by the bug, did you own the Founder's Cape? If you did not own the Founder's Cape and could only use it due to MCPE-84673, then this works as intended. Only players who downloaded the Founder's Cape skin pack during Minecon 2019 should have the option to use the cape.

If you have it already, proceed to the next steps:

-Own the "Founder's Cape" skin pack
-Go to the "Capes" tab in the character creator"

Should you need to contact Minecraft support, I provided you the link below:

https://help.minecraft.net/hc/en-us

Kind regards,
Stephanie

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that in-game content is handled by the game support as they have visibility with our account.

To help you, I would recommend reaching out to Mojang. Here you go:

https://support.xbox.com/en-US/help/games-apps/...