my fortnite will not load but other games work fine.

ok so i tried fortnite on cloud gaming and it worked fine and loaded fine i also hooked up my old original xbox one and it also worked fine and loaded fine, i don’t really want to think it’s a console issue cause it works just fine with any other game it’s just fortnite that’s causing this. Thankyou for the help

Hello there @Ski Racer, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. We are facing some service outages at the moment which could be the source of the issue. The service outages were declared in our official website https://support.xbox.com/xbox-live-status;
However, I would like you to sign in with your account in our website https://support.xbox.com/xbox-live-status, click on the service outage announcement bar and follow the instructions to get a notification when the issue is resolved.

We apologize about the inconvenience but our engineers are always doing their best to resolve the issue as soon as possible for all the passionate gamers out there, and we would like to thank you for your understanding.

Aside from the service outages declared on the link, this could be related to the network as well which is why I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:



Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.



After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out. Please consider checking the link below, and I hope this helps you out.

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection



Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:



Settings > Network Settings > NAT type => It should be open.



If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

Kind Regards
Stay safe, and happy gaming!

Hi John, I’m using an Xbox and have logged in using my Microsoft account and password. Other games are working fine except for Fortnite.

I have tried to restart minecraft and the switch but neither work. I know it can't be the internet because my other games like fortnite or apex work fine.

It works on my phone and IPad . I tried a different game to see if it was the system or game. That game works, but still no load into Fortnite