My Fortnite doesn’t work for some reason.

It is befors the game even launches. I am unable to even install or update the game as it says installation stopped every time I try to update it

I appreciate the response!

Please take your time and let me know the results after you have performed the workarounds I provided above.

Best regards,
Darhyl

Hi Caroline! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with Fortnite. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I just want to confirm for us to isolate the issue, are you also receiving an error message "failed to login" upon launching the game Fortnite?

If yes, your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

A. The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

B. You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

C. In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note: The "Reset and Keep my Games and Apps" option will not cause you to lose your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

D. If the issue still persists, please reinstall the game Fortnite.

You may also check this link for reference: https://answers.microsoft.com/thread/1c4d0dcf-73cc-4306-aa84-41bcd345510b

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I’m having the same problem. I can’t log into my fortnite because it says that my email doesn’t work anymore.

Update: it works when fortnite is launched but for some reason with nba 2k21 or call of duty it does not.