My fifa points aren't showing

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to make sure that the currency is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account, for cases like this what we initially need to do is quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

"POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"

Sorry to hear it. However, what you'll need to do is contact EA support to get that sorted.

Looks like hackers used my points on FIFA 12 which I don't even own. I see that GUNKrifter gamer's card shows FIFA 12 as well. Do you own FIFA 12?

G'day Ghost! Sorry to hear about the purchase problem. If those points aren't showing up on your account, please get in touch with EA Support

with the info they request, and they'll be able to help you out.

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on your Fifa points purchased.

If you bought in-game currency such as FIFA points, and you’re not seeing them in the game, confirm your completed purchase by signing in to view your Order history.

https://account.microsoft.com/billing/orders/

If you see your in-game currency in your purchase history, try quitting and relaunching the game:

Press the Xbox button  to open the guide.

Highlight the game, but don’t select it, and then press the Menu button .

Select Quit, and then relaunch the game. After launching the game, check your in-game wallet.

If it’s been 24 hours since you’ve done the above, and you’re still not seeing your in-game currency:

You can request a refund or reach out to EA to check with them.

But most of the time, this will just eventually show up within 24 hours due to delays.

Reference link for the steps above:

https://support.xbox.com/en-US/help/games-apps/...

Hope that helps!