My Fifa 18 disappeared from game library

AbstractFlame91 · Apr 24, 2018

My Fifa 18 disappeared from the game library. I bought last year from the microsoft store, i played it for some months and now, a few days ago it disappeared from my games. I talked to someone from support but all he did was try to enable/disable some features
back, like my home xbox or hard reset and eventually he suggested to reintall the game wich I cant now because it looks like I dont own it. How can this be possible? Has anyone experienced this issue?

:)

Horach616 · Apr 24, 2018

Game disappeared from library

I bought Dead Space 2 on may and I used to play in on my xbox one via backwards compatibility . Today I went to my library to install the game and it was gone. I went to the store and it was like I never had bought, but I certainly did, it is registred on
my history and I have the bill of the credit card that I used to buy it. So what's going on?

Ricardo Completo · Apr 24, 2018

Forza Horizon 3 Store Page

This part of the problem is fixed!

Just needed to get the new Windows 10 Anniversary Update.

Now i have another problem, the game disappeared from my library...

ONEEYEDKILLAh · Apr 24, 2018

There are a few possibilities. The best place o start would be to check your order history to make sure Fifa is showing there. Check here: Sign in to your Microsoft account

If it is showing there, it is possible it was hidden from your ready to install list. While looking at your ready to install list, try holding down both bumpers at the same time and pressing x and it should reload your ready to install list and show any hidden
games.

ONEEYEDKILLAh

There are a few possibilities. The best place o start would be to check your order history to make sure Fifa is showing there. Check here: https://account.microsoft.com/billing/orders?fref=home.card.payment-and-billing

If it is showing there, it is possible it was hidden from your ready to install list. While looking at your ready to install list, try holding down both bumpers at the same time and pressing x and it should reload your ready to install list and show any hidden
games.

Desertlumens

Hello my friend! I know thats super frustrating! Ive had this happen myself just a few months ago. I’d suggest you contact support either by calling them or by chat. Heres a link, thank way they can walk you through the process of trying to recover your
game and troubleshoot what the problem may be. Don’t lose hope! https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

Puputyyny

Make sure that you do not have your games filtered there is a button on the top of the games and app that looks like a funnel that you can filter the games by different things.

Aaand that was it. Thank you so much for your help😊

XBF Leslie D

Hi

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

steeledwand7664

Make sure that you do not have your games filtered there is a button on the top of the games and app that looks like a funnel that you can filter the games by different things.

My Fifa 18 disappeared from game library