My fc 25 keeps freezing and taking me out of the game after i score any solutions?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work, you may need to uninstall and reinstall the game, Youssef.

If you're still encountering issues after that, it would be best to reset the console keeping games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Also, I haven't redeemed the in game currency. All I did was exchange my Microsoft points for a voucher then bought ea fc points but for the wrong version. It should have been ea fc 25 and I purchased ea fc 24 points.

Hi Jerson,

Thanks for responding to us. Okay, so the game keeps crashing after launch. Does this happen with any other disc games or is it just this one?

I would recommend checking out our “My Xbox One game won’t start or freezes during gameplay” page.

Let us know how it goes

Hi GANGSTA,

Thanks for replying and keeping us updated. Since your game(s) seem to continue to freeze and take you back to the home screen, you may want to take a try at our

Xbox One Game Freeze Solution wizard to get everything sorted out. It will take you through the necessary steps to get your games to launch correctly.

Give it a try and please let us know the results.

I hope this helps a bit more.

I'm having issues with Netflix too. I can choose any profile login but one you choose a show or flick everything freezes at 25% no matter if the show is HD or not...If the show does start to stream after about two minutes of streaming the show will buffer
and freeze at 25% again... I can run Crunchy roll and Hulu at HD and not have a single issue at all. Removing the app and resetting the Xbox doesn't seem to work at all once updates take place... My Roku box streams Netflix with out issues... I can run Netflix
on Roku and my pc at the same time with out issue...