My external Seagate game drive is not being detected

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Please try the steps below and see if it helps;

1. Remove and then reconnect the storage device.

2. Connect the device to a different USB port on the console.

3. Power cycle your console:

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

- Plug the console power cable back in.

- Press the Xbox button on your console to turn it on.

- Turn on the console again, and then see if it detects the external drive.

Hi,

Do you still have your Xbox One and does your external hard drive still work on that console?

I have successfully connected both my Seagate 'Game Drive' and my external SSD USB 3.0 drives to my Series S without any problems. All my installed games show up fine.

The Series X/S supports the same external drives as the Xbox One/S/X support. If your drive isn't being detected it's probably become corrupted or has a hardware issue.

The Seagate is a 2TB green drive and I bought the hard drrive in June 2019. I will have a loom at the other steps to follow.

Will try both of those. Does it matter what laptop it is? I have an acer laptop but i dont know if that is compatible.

Have you tried this step also. Even though you have tried xbox support steps there are other methods and one that may just be the case? Is the drive corrupted or is it just broke. What type of seagate drive is this? (What is the model of the seagate drive)n
Backup slim, xbox official which is only a colored seagate drive which serves no other purpose other than color, no other benefits. Sometimes after all of this it usually ends up as a bad hard drive. How old is this drive ? Was it new, used refurbished etc.
Everyone always thinks that the drive is working perfectly when in fact its the culprit. But follow these protocols and see. https://collectiveminds.ca/faq-items/my-hard-drive-is-not-detected-by-the-xbox-one-console/