my external drive doesnt work correctly

CMPunk2 · Jan 12, 2020

my external drive just Shows a Music note Icon and when i click on it i cant Formate it. ive tried everything on PC. i formated it to NTFS and FATex i also deleted absolute everything and it still doesnt work. it doesnt matter how many times i Restart
the console and unplug it. i even bought a new USB 3.0 cable but it still doesnt work i CANT install GAMES AND APPS it just doesnt give me any Options to Formate it for XBOX. I also completely reinstalled my whole Xbox one X and it still doesnt work. it doesnt
even work on my other 2 xboxs. please help me...

:)

XBF Brad A

Hello CMpunk,

Thanks for coming to the forums. We understand having issue with an external Hard drive. Currently the console and PC are reading it as a media drive. This will not allow you to install games on it. When you plug it in on the Xbox and it asks you to format
for the Xbox go ahead and do this. You can look over the
troubleshoot external hard drive. If it doesn't meet three requirements it will treat it as a media hard drive also. Also check out

manage storage Xbox one for more information on setting up an external.

When you first connect, Xbox will prompt you to format your device. You can use it for Xbox games and apps, or for personal media such as pictures, music, and video. (Xbox will treat devices that don’t meet the above requirements as media storage.)

If after all this and still reading it as a media storage, it may be the external is not compatible. You would need to reach out to the manufacturer then.

Hope this helps.

Brad

gds1972

Hi

When I added an external hard drive to my console the drive format was pretty quick.

If you have run through all of the steps listed below reference the external hard drive nor being detected and it is still not being detected then I would try to obtain a replacement external hard drive and hopefully this one should work correctly.

https://support.xbox.com/games/troubleshooting/console-doesnt-detect-external-storage

Cooterbooterz

The Xbox hard drive is garbage, load everything on an external hard drive and your problems solved. I had my hard drive 50% full then it wouldn't do anything. Now with every single thing on an external is actually works correctly the way it should work.

Poisoned Wiener

Replugging my drive with any combonation of powering my console on and off doesnt work. I have several USB Thumb Drives that work in my console just fine. My USB 3.0 cable for the External Hard Drive gets powered by the console, but still will not show up.

onyxishere

have you tried the steps listed here?

support.xbox.com/.../console-doesnt-detect-external-storage

In the meantime here is a link on how to get your pc to recognize the drive to reformat it.

www.hgst.com/.../my-external-hard-drive-not-recognized-my-computer

my external drive doesnt work correctly