My Experience with Xbox Support (STORY)

Discus and support My Experience with Xbox Support (STORY) in XBoX on Consoles to solve the problem; 07/06/2015 As a loyal Xbox consumer I have always believed Xbox support to be absolutely useless. The experience I had on July 6th, 2015 confirmed... Discussion in 'XBoX on Consoles' started by Taka x Illusion, Jul 6, 2015.

  1. My Experience with Xbox Support (STORY)


    07/06/2015

    As a loyal Xbox consumer I have always believed Xbox support to be absolutely useless. The experience I had on July 6th, 2015 confirmed this.

    Controller issue:

    Before I go in depth on this issue I need to explain why I had to call Xbox support to begin with. My Xbox One controller suddenly started to do commands that I didn't want to do. A good example of this would be in a game of Destiny where suddenly my character
    would look up into the sky without me touching anything. This is something only the right analog stick can do. The issue started to become worse overtime eventually affecting my A button. After doing some research on the issue I've come find that this issue
    is very common and is actually called "drifting".

    Xbox Support call #1:

    My first call with Xbox support put me through to talk with a female representative who goes by the name of Amber. She ran me through pointless troubleshooting methods(that I already tried before even calling) and still wasn't able find a solution to this
    very common issue. After 30 minutes of talking to Amber I realized I wasn't going to get anywhere with her so I ended the call.

    Xbox Support call #2:

    Two days later and the issue still exist. At this point the drifting was so bad to the point that it interfered with my gameplay. This obviously caused frustration. So I call again and after being on hold for 20 minutes I was finally put through with another
    female representative who goes by the name Duronda. In this phone call I explained to her that I already tried the pointless trouble shooting methods and that after doing some research I've come to the conclusion that this issue is very common. Even after
    explaining how this issue is affecting my gameplay apparently Duronda already knew what the issue was. Eventually Duronda told me that she would fill out a registration so I could get my replacement controller shipped to me within 10 days. Hooray!

    Xbox Support call #3:

    It is now July 6 and I get my package. As I'm holding this package I realized that the package felt empty. This started to make me think that Xbox made me wait a week just so I could get an empty box to send my controller in. Clearly this caused more frustration.
    I opened the box and what I see is a battery pack door for the Xbox One controller. I immediately called Xbox support to let out my frustration and question as to why they would make me wait 10 days just to get something I never requested for. In this moment
    in time I was speaking with a male representative named Miguel. After talking with Miguel he tells me that the reason why I got a battery pack in the mail is because my warranty expired June 30th therefore they couldn't send me a replacement controller. Please
    note that as of today I'm writing this post June 30th was literally a week ago.

    After talking to Miquel for an hour as to why should I invest $60+ into a controller that I know is going to have the same issue next time around he puts me through to his floor manager named Mario. At this point after explaining to Mario that the fact he's
    going to tell me that I need to spend money on another controller even though Xbox is aware this issue is common is a very shady business practice and after that I decided that this will be the final time I ever call Xbox support.

    TL;DR:

    I had to call Xbox support 3 times only to be told that I have no other option but to spend another $60+ on a controller for an issue that's common among other Xbox consumers, and that this issue is bound to happen next time around.

    :)
     
    Taka x Illusion, Jul 6, 2015
    #1
  2. My Experience with Xbox Support (STORY)

    07/06/2015

    As a loyal Xbox consumer I have always believed Xbox support to be absolutely useless. The experience I had on July 6th, 2015 confirmed this.

    Controller issue:

    Before I go in depth on this issue I need to explain why I had to call Xbox support to begin with. My Xbox One controller suddenly started to do commands that I didn't want to do. A good example of this would be in a game of Destiny where suddenly my character
    would look up into the sky without me touching anything. This is something only the right analog stick can do. The issue started to become worse overtime eventually affecting my A button. After doing some research on the issue I've come find that this issue
    is very common and is actually called "drifting".

    Xbox Support call #1:

    My first call with Xbox support put me through to talk with a female representative who goes by the name of Amber. She ran me through pointless troubleshooting methods(that I already tried before even calling) and still wasn't able find a solution to this
    very common issue. After 30 minutes of talking to Amber I realized I wasn't going to get anywhere with her so I ended the call.

    Xbox Support call #2:

    Two days later and the issue still exist. At this point the drifting was so bad to the point that it interfered with my gameplay. This obviously caused frustration. So I call again and after being on hold for 20 minutes I was finally put through with another
    female representative who goes by the name Duronda. In this phone call I explained to her that I already tried the pointless trouble shooting methods and that after doing some research I've come to the conclusion that this issue is very common. Even after
    explaining how this issue is affecting my gameplay apparently Duronda already knew what the issue was. Eventually Duronda told me that she would fill out a registration so I could get my replacement controller shipped to me within 10 days. Hooray!

    Xbox Support call #3:

    It is now July 6 and I get my package. As I'm holding this package I realized that the package felt empty. This started to make me think that Xbox made me wait a week just so I could get an empty box to send my controller in. Clearly this caused more frustration.
    I opened the box and what I see is a battery pack door for the Xbox One controller. I immediately called Xbox support to let out my frustration and question as to why they would make me wait 10 days just to get something I never requested for. In this moment
    in time I was speaking with a male representative named Miguel. After talking with Miguel he tells me that the reason why I got a battery pack in the mail is because my warranty expired June 30th therefore they couldn't send me a replacement controller. Please
    note that as of today I'm writing this post June 30th was literally a week ago.

    After talking to Miquel for an hour as to why should I invest $60+ into a controller that I know is going to have the same issue next time around he puts me through to his floor manager named Mario. At this point after explaining to Mario that the fact he's
    going to tell me that I need to spend money on another controller even though Xbox is aware this issue is common is a very shady business practice and after that I decided that this will be the final time I ever call Xbox support.

    TL;DR:

    I had to call Xbox support 3 times only to be told that I have no other option but to spend another $60+ on a controller for an issue that's common among other Xbox consumers, and that this issue is bound to happen next time around.
     
    Taka x Illusion, Jul 6, 2015
    #2
  3. My Experience with Xbox Support (STORY)

    07/07/2015

    As a loyal Xbox consumer I have always believed Xbox support to be absolutely useless. The experience I had on July 6th, 2015 confirmed this.

    Controller issue:

    Before I go in depth on this issue I need to explain why I had to call Xbox support to begin with. My Xbox One controller suddenly started to do commands that I didn't want to do. A good example of this would be in a game of Destiny where suddenly my character
    would look up into the sky without me touching anything. This is something only the right analog stick can do. The issue started to become worse overtime eventually affecting my A button. After doing some research on the issue I've come find that this issue
    is very common and is actually called "drifting".

    Xbox Support call #1:

    My first call with Xbox support put me through to talk with a female representative who goes by the name of Amber. She ran me through pointless troubleshooting methods(that I already tried before even calling) and still wasn't able find a solution to this
    very common issue. After 30 minutes of talking to Amber I realized I wasn't going to get anywhere with her so I ended the call.

    Xbox Support call #2:

    Two days later and the issue still exist. At this point the drifting was so bad to the point that it interfered with my gameplay. This obviously caused frustration. So I call again and after being on hold for 20 minutes I was finally put through with another
    female representative who goes by the name Duronda. In this phone call I explained to her that I already tried the pointless trouble shooting methods and that after doing some research I've come to the conclusion that this issue is very common. Even after
    explaining how this issue is affecting my gameplay apparently Duronda already knew what the issue was. Eventually Duronda told me that she would fill out a registration so I could get my replacement controller shipped to me within 10 days. Hooray!

    Xbox Support call #3:

    It is now July 6 and I get my package. As I'm holding this package I realized that the package felt empty. This started to make me think that Xbox made me wait a week just so I could get an empty box to send my controller in. Clearly this caused more frustration.
    I opened the box and what I see is a battery pack door for the Xbox One controller. I immediately called Xbox support to let out my frustration and question as to why they would make me wait 10 days just to get something I never requested for. In this moment
    in time I was speaking with a male representative named Miguel. After talking with Miguel he tells me that the reason why I got a battery pack in the mail is because my warranty expired June 30th therefore they couldn't send me a replacement controller. Please
    note that as of today I'm writing this post June 30th was literally a week ago.

    After talking to Miquel for an hour as to why should I invest $60+ into a controller that I know is going to have the same issue next time around he puts me through to his floor manager named Mario. At this point after explaining to Mario that the fact he's
    going to tell me that I need to spend money on another controller even though Xbox is aware this issue is common is a very shady business practice and after that I decided that this will be the final time I ever call Xbox support.

    TL;DR:

    I had to call Xbox support 3 times only to be told that I have no other option but to spend another $60+ on a controller for an issue that's common among other Xbox consumers, and that this issue is bound to happen next time around.
     
    Taka x Illusion, Jul 6, 2015
    #3
  4. My Experience with Xbox Support (STORY)

    Or... you could just pre-order a XBOX ONE ELITE CONTROLLER.
    My Experience with Xbox Support (STORY) :p They're only $149.99.
     
    Goth Vampirella, Jul 6, 2015
    #4
  5. OP maybe you're best seeing if there's a cheaper 3rd party repairer if Xbox won't do it, sorry if this suggestion is silly, I honestly couldn't be bothered reading through all of that, but nicely formatted, I must say.

    Oh Goth, you just made me have visions of the threads when the elite controllers start to break! *shudders*
     
    DigitalAssassin, Jul 6, 2015
    #5
  6. Burnin TODI
    Burnin TODI Guest
    OP' just curious: how do you quantify "very common", or "very likely":

    Pick what Percent of every controller out there, that you think has drifting:

    0-4%

    5-9%

    10-24%

    25-49%

    50-59%

    60%+

    Now...how did you come to your percent? The reason I ask? Anything above 5% and the entire internet would explode, this and any microsoft forum would be filled with complaints, there would be articles in many/most prominent gaming blogs, gamers love to crucify
    Microsoft.
     
    Burnin TODI, Jul 6, 2015
    #6
  7. I say "very common" based on how easy I was able to find other people complain about the problem and the amount of forum post I've seen on this website.
     
    Taka x Illusion, Jul 7, 2015
    #7
  8. vikingland1
    vikingland1 Guest

    My Experience with Xbox Support (STORY)

    Buy another controller because I don't think it's common. I've had the same 2 controllers since 11/29/13 and both still work by design. I've had a controller mess up but not often and it was easily fixed by taking the battery pack out. Electronics fail and
    controllers get used harder and more often than most devices. But I don't know what the failure rate is it would be interesting to know.
     
    vikingland1, Jul 7, 2015
    #8
  9. John Dowding
    John Dowding Guest
    Its definitely not common, this is bound to be the place your going to see posts about it, but if it was "common" people would be going nuts like Burnin said. Mines a day one and no problems.
     
    John Dowding, Jul 7, 2015
    #9
  10. kingvas78
    kingvas78 Guest
    Basing a failure rate on post from this forum probably isn't the best way to decide if there is an issue or not.

    -

    I have had excellent support from Xbox support.... but I'm sure there are always issues out there...
     
    kingvas78, Jul 7, 2015
    #10
  11. I've never heard of this issue until right now. I doubt it's common. did you drop your controller? did your kids play around with it? It sounds like your controller is damaged
     
    Upinya Slayin, Jul 7, 2015
    #11
  12. @Upinya Slayin nope, I had this controller since day one. Look for yourself Xbox One controller drifting up on google. I can guarantee you'll find more than one person having the same issue.
     
    Taka x Illusion, Jul 7, 2015
    #12
  13. Elohmn
    Elohmn Guest

    My Experience with Xbox Support (STORY)

    My Day One Controller developed a bad case of "drift". I just went and bought a new one. About ever two years or so is typical for me to have some kind of issue with a Controller and this is all the way back to the Atari 2600.
    Its a simple fact of life of a Controller in most cases, stuff gets used a lot and breaks.
     
    Elohmn, Jul 7, 2015
    #13
  14. J3RS3Y DEVIL
    J3RS3Y DEVIL Guest
    OP,

    Controllers are not indestructible. Hence the small 90 day warranty.

    Just buy a new one.

    Welcome to video gaming.
     
    J3RS3Y DEVIL, Jul 7, 2015
    #14
  15. Controllers are not indestructible. Hence the small 90 day warranty.

    Just buy a new one.

    Welcome to video gaming.

    ^This.

    The thumb sticks on a controller are mechanical devices, they're moving parts. Moving parts wear. If it has moving parts... It. Will. Wear. Out. Fact.

    How fast it may wear out depends on a lot of factors and will be different for everyone.
     
    A Blue Illusion, Jul 7, 2015
    #15
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My Experience with Xbox Support (STORY)

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