My exbox code is not working?

Hi ********, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, you can try contacting Support and ask if they can help you decipher the scratched characters.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

Good luck!

I hope this helps.

Where do you find the code the redeem exbox live

Check Power supply article to troubleshoot or Device support
if faulty power.

I'm having the same problem. Click on on it and it just gives me the error code, is exbox going to fix this or what? way it seems it's been doing this for awhile now.

Hey guys.

Turns out it was totally a hardware issue. Swapped out th eXbox and the Kinect and all is working great

Thanks for the help!