My entire VIP status disappeared/all my points?

kirby9099 · Mar 9, 2017

I made sure to update my live subscription week/s before my xbox live account ran out because it said I would lose my VIP status. Well I somehow still lost my VIP status and my remaining points. Now I think I only had 250 points so its not a big deal, but
I lost my 2 star status and was only a few dollars from 3 star status. Can someone look into this for me please? IT also states that I've been a member since ??? and when I go to my dashboard it states it will take a couple days to create my account..umm I've
already had an account?

:)

ForeverEndless-[xboxvenue] · Mar 9, 2017

All of my Rewards have disappeared!

A couple days ago I reported that I hadn't received the reward for completing 2 missions this month involving Ghost Recon and spending over $60 on live. Now all of my reward points have disappeared and my vip status reset. What is going on with this system?
Is there a bug with my account? Why is it so difficult to contact someone?

chewbacker2000 · Mar 9, 2017

Reward Account Reset

My Xbox Live Rewards account seems to have reset and when I sign in it is acting as if I'm new to the program despite being a member since 2011. All my reward points have disappeared, all my VIP cash back levels have disappeared and the 6000 reward credit
challenge I should have just complete has disappeared.

I am very confused. Please help.

Smwutches · Mar 9, 2017

It's just a glitch. You'll just have to wait for everything to show back up.

XBLRewards8 · Nov 3, 2018

Hello kirby9099,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.

XBLRewards8

Hello kirby9099,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.

Smwutches

It's just a glitch. You'll just have to wait for everything to show back up.

XBLRewards8

Hello D N tity,

There was a delay in our purchase information source around the beginning of this month that caused your purchases on the 28th to appear after the extra star calculations had been run. We are currently working with our platform team to promote the users
affected by this issue. Apologies for the inconvenience. Once they deploy their hotfix for this issue, we will update this thread.

XBLRewards8

Hello D N tity,

We can confirm seeing your extra star now being awarded on our database. You should be able to see this extra star yourself once this information is uploaded to the website. This should happen within the next few days.

CausingDrip

I have noticed that my previous VIP pass isn't working, an that all VIP Map Packs have disappeared from both the in-game store and Xbox Live Marketplace, as well as he Map Pack 7/Vietnam Update. Just gone from the face of the earth.

My entire VIP status disappeared/all my points?