My email is CORRECT

This is the fifth time posting this here and it still says there is a problem with my the email on my account. Also I am a 3 star gold VIP and should have been a 4 by now. I purchased around 200 dollars or more worth of games over the past month and I never
received any refund for them even though I'm a 3 star VIP. The only reason I buy all digital games is to get the VIP refunds. I guess I gotta start going to GameStop because at least I could get credit back for games you trade in. I have been a loyal customer
for 8 years now and I am very disappointed. I shouldn't have to send you all the emails over and over and never hear anything back. Please resolve the issue with my email because it is correct. Also I was 84 % towards a level 4 VIP star and now I'm back down
to zero percent toward a lever 4 star. Also please add all my VIP gold refunds to my account from the two hundred dollars I've spent over the past month

:)

 

my email is correct

yes my email is correct thank you

 

my email is correct

Hello CYCLONE CHARLEE,

Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning. We'll
update you here with our findings.

 

MyVip is calculated at the end of the month and deposited around the 15th of the following month so it is too early to see the deposit from our December purchases. Regarding MyVip, as of January 1st, 2017 the progress was reset to 0, that means you keep
the last star level you completed (which sounds like 3 stars based on your post) and the purchase progress is reset. All purchases then made from January 1 to December 31, 2017 will determine your 2018 level etc...

A staff member will have to investigate and respond to the email issue you said you received. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not work weekends and typically respond oldest to newest.

 

Hello Bradley Blazed,

We responded to you here (My email is correct), and here (My Xbox rewards account email is correct).
We have already adjusted your account for the missing Gold from November. We are currently working on removing the yellow light warning for members. As stated in your initial post, this does not affect rewarding, and is just a notification that you may not
be receiving all our emails.

As Murphs says, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated December MyVIP, so it is too early to see the Credits pending.

Regarding your VIP level, we re-calibrate MyVIP on a yearly basis. We gave everyone four extra months to boost their MyVIP Star Rank for 2017, and will also be recalibrating your annual spending by the calendar year from now on to make it easier to track.
Previously, we re-calibrated in September.