my email has been used for a subscription which is not mine

how can I cancel a subscription which has been created inn my email but isn't mine?

:)

 

Parental email required but no details

Ive checked my parental email and its an email which has been used about 6 years ago which was my mothers. That email went through a internet company and i'm not with that company anymore so that email has closed but it's still connected to my account somehow
and i cannot log into it.

 

xbox live enforcement team

ive been getting mobile txt`s.asking me to login in and enter a number.i know all about this as its for security reasons.my problem is its for an email address that is not mine and is in no way connected to my xbox live account.

i do not have an hotmail account what so ever.

this email address in question belongs to my mam and has no association to me what so ever,my mam has never emailed me nor has the need to as we live in same house.

now the only way that ms would know that the email address is coming from the same home address is by logging the ip address.this is a serious breach of privacy.

not only that ,but if my mams account would have been hacked and someone used that email address to set up an xbox live account and lets say used a modded xbox at my ip address then they would probably ban any other xbox that has been on that ip address
also, which means MINE.

i have also had another txt today going on about another email address attached to my mams email address.

why are they sending to my mams email address at all,it has nothing to do with me or my xbox live account.

im not happy and wont some action taken asap,ill be reporting to the applicable authorities about an invasion of privacy.the email in question has no connection to my live account what so ever as ive stated..

 

You would need to contact support. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support