my email has been hacked

my account is [Mod removed]

:)

 

my account has been hacked

hi my xbox account has been,hacked I am now unable to access it, it now saying that my email address doesn't exist. this is a different account im on not the 1 that's been hacked

 

Hacked account

my accoint has been hacked and the hacker made his email my securiry backup email. He can now hack me at will can someone please helpnme outnhere?

 

Sorry to hear it. Also, you shouldn't post your contact info on the forums.

If you have lost access to your account you'll need to contact phone support and open an Unauthorized Access Ticket. They'll be able to help you out from there.

support.xbox.com/contact-us

Good luck.

 

im so gutted Dear Declan,

Hello. It's Brittany. I would like to thank you for taking the time to contact us in regards to your Xbox Live account password reset request.

However, at this time I have not been able to validate your identity. Therefore, I cannot reset your password.

We take your online security very seriously and keeps a record of all access claims.

I understand you have questions and concerns regarding this issue, and apologize that Microsoft Support agents cannot further assist with this issue unless I can validate your identity.

If you have forgotten your Microsoft Account ID password, please go to www.accounts.live.com and click the “Can't access your account” option then select “ I forgot my password” and follow the steps from there. Please be sure to update all account information
as required.

Once again, I apologize that I am unable to reset your password.

Sincerely,

Brittany

Xbox Customer Care Advocacy Team

Contact Support i feel like crying

 

my account was 4 years old as well

 

They cannot help out online for situations like this. You will need to phone them or use the link to have them call you back.