My email address has been hacked

Sorry to hear it. Also, you shouldn't post your contact info on the forums.

If you have lost access to your account you'll need to contact phone support and open an Unauthorized Access Ticket. They'll be able to help you out from there.

support.xbox.com/contact-us

Good luck.

im so gutted Dear Declan,

Hello. It's Brittany. I would like to thank you for taking the time to contact us in regards to your Xbox Live account password reset request.

However, at this time I have not been able to validate your identity. Therefore, I cannot reset your password.

We take your online security very seriously and keeps a record of all access claims.

I understand you have questions and concerns regarding this issue, and apologize that Microsoft Support agents cannot further assist with this issue unless I can validate your identity.

If you have forgotten your Microsoft Account ID password, please go to www.accounts.live.com and click the “Can't access your account” option then select “ I forgot my password” and follow the steps from there. Please be sure to update all account information
as required.

Once again, I apologize that I am unable to reset your password.

Sincerely,

Brittany

Xbox Customer Care Advocacy Team

Contact Support i feel like crying

my account was 4 years old as well

They cannot help out online for situations like this. You will need to phone them or use the link to have them call you back.

Hi There Franz0z,

I'm trying to understand your post, so please forgive me if I misunderstood any part of it.

You don't have access to the email that your Microsoft account is tied to as it was compromised a year or two ago.

You have recently tried to log into you Microsoft account with that email and the password you set up, and are unable to.

You've gone through all the Support steps offered on the site to try to recover your account with no luck? Like this one for example:

support.xbox.com/.../forgot-microsoft-account-solution

If you've gone through all the online support options to try to gain access to your original account, the next step is to work with phone support to see if they can help you gain access to your account. They will be able to see more personal details on the
account than anyone. Keep in mind, they are going to ask you a number of questions to make sure you are the owner of the account.

As HomegrownSilky mentioned, digital content (purchases, and such) cannot be transferred between accounts. Some games will allow you to transfer game saves, but the new account will not be able to earn any achievements from that game save. That option varies
by the developer.

Wish I had more.