My Elden Ring keeps crashing despite all my fixes, what to do next and what do these error...

Hello Naufal,

I understand how frustrating this type of crash issue can be. In order for you to receive the most effective support for this game-specific issue, I recommend you contact the game developer directly here:

Steam Support - https://help.steampowered.com/en/wizard/HelpWit...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Bandai Namco Entertainment Support - https://support.bandainamcoent.com/s/article/24...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additionally, I wanted to share some insight into the error messages you shared. These errors indicate that Elden Ring is crashing due to issues with its executable files.

The first crash involves startprotectedgame.exe, likely part of the game's anti-cheat system. The unknown faulting module and 0x80000004 exception suggest possible conflicts with security software, corrupted files, or compatibility issues.

The second crash affects eldenring.exe itself, with an 0xc0000005 access violation error, typically caused by memory issues, driver conflicts, or corrupted files.

To fix this, verify game files on Steam, update GPU drivers, disable overlays (Discord, MSI Afterburner), and check for security software interference. If the issue persists, try reinstalling the game. In any case, I highly recommend contacting the developers with the links above for more support. If there is anything else I can help you with, please let me know. I'm happy to help from this end in any way that I can.

Note: Just a friendly reminder that this is a public forum, I will try to get back to you as soon as possible.

This is my exact situation. was playing elden ring, the headphones randomly disconnect, as they do from time to time, then when it popped back in caused the game to completely crash....

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey FaryarKankash, how are you today? Hope you're well.

When you say crash, do you mean it turn itself off?

Does this happen only when playing Elden Ring?

Check for any updates on your console, also, try to reinstall the game.

It's not normal for your console to behave like that. I do have a Series X myself, and also played Elden Ring, not for too long, but in my case, it ran smoothly.

I do advise that if this keeps happening, you try to send it back to the warranty.

Hi PRod1981,

Other users in this thread have also experienced the error code "0xc0000005." Please review the thread for the troubleshooting that was provided. There were some articles that were posted that users found helpful.

Best regards,

XBF Drew

Thanks for trying those steps. You can report it on your device for further investigation. Please include "Xbox Forum" in the title and let us know after you have reported it.