My EAFC is frozen on the white screen with the logo on, been like this for 2 days now; I’ve...

Hi. My name is Brilliant and I am happy to assist you today.

Here are a few tips to troubleshoot your game:
1. Check for known issues.
2. Restart the game.
3. Power cycle your machine.
4. Test your network connection.
5. Try using a different profile.
6. Remove and re-add your profile.
7. Clear the local save and resync with the cloud.
8. Uninstall the game > Restart Console > Install the game.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helps resolve your query.

Been happening for 3 days now. Frozen white screen instead of advert. Microsoft please resolve.

It’s been 2 days now, I’ve hard reset, I’ve uninstalled and reinstalled, I even transferred everything from external to internal. Still freezes on the initial loading screen.

I’ve tried changing the hdmi wire’s and unplugging it for 10 seconds. I’ve kept it unplugged for a day and still stuck on the green screen with the xbox logo.

I’ve tried this for two days and all I get is a white screen