My EA Sports FC 24 cloud profile seems to have gone missing.

Paul Tudor · Oct 16, 2023

Hi guys,

My EA FC 24 game loaded this morning as if it was the first time I opened the game.

It could not find my cloud profile.

I cleared the local games saves and restarted but no joy.

I un-installed the game and even though it logged in I had to re-do all my settings etc and my

profile does not show any game history.

Any advice?

Thanks

:)

Sodangidni

Hi, Paul. I’m Arturo, and I’ll be glad to provide some assistance with your concern today.

I’m sorry to hear you lost progress in EA Sports FC 24.

Would I know if you verified that your EA and Microsoft account are properly connected?

You can review how to do this by accessing the article below:

https://help.ea.com/en/help/account/link-your-console-accounts/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it

wafa foufa

i only play ea sports fc 24 so this is the only title i'm having issues with

Rodrigo Oliver

Have you tried to purchase via the website?

https://www.xbox.com/games/store/ea-sports-fc-24-2800-fc-points/9P259HQK2RLS

CarTzy

Hello KingoMelo,

Thank you for posting in the Microsoft Community.

. I'm sorry to hear that you are missing the TOTW 1 Ultimate Team Player Item from your EAFC 24 preorder. Please follow these steps to check if you have received the item:

- Go to your Xbox dashboard and select My games & apps.

- Find EAFC 24 and press the Menu button on your controller.

- Select Manage game & add-ons and then Ready to install.

- Look for the TOTW 1 Ultimate Team Player Item and select Install.

If you don't see the item in the Ready to install section, please try restarting your console and checking again.

Please see: Game Release Known Issues for September 2023 - Microsoft Community

Looking for additional help?
- Head over to EA Answers HQ for updates and fixes to hot issues EA SPORTS FC™ 24 | EA Answers HQ
- Go to the official EA Help support space to get help with account support or to open a ticket EA Player Help Services | EA FC 24
- Check out the EA Trello board for tracked issues and error codes EA SPORTS FC Tracker | Trello
- Follow EA on X for additional support @EAHelp @EASFCDirect @EASPORTSFC

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

wafa foufa

it was fifa 23 and yesterday i got into ea sports fc 24 ultimate team but today i was unable to connect

My EA Sports FC 24 cloud profile seems to have gone missing.