My EA access doesn't work after payment!

I've paid for EA access (annual subscribtion) with a credit card on my Xbox One console. The payment was accepted and I started downloading Fifa 17, so at the beginning everything seemed to work fine. But once I downloaded the game I just couldn't start
it. I've tried dozens of times but I can only see: 0x803f800b (1%) and they say that I should renew my subscribtion, which means paying again!

I've checked my subscribion status and it says that my EA access finished exactly on the day I paid for it, which obviously is wrong.

I've also checked my bank account and, of course, the payment was accepted. They've charged me for the EA access which I don't have. It's been a few days since I paid and I haven't been able to start Fifa 17 or any other games from the Vault. What shall
I do? Please help.

:)

 

ea access

Hi Paulo!

As stated above my Smwutches, the account balance doesn't work for third party subscriptions. It will work if you try to renew
Xbox Live Gold or Game pass but that
doesn't include EA Access.

Unfortunately, a different payment method must be used in this occasion.

For more information in regards to the payments methods avail for EA access click here:

https://help.ea.com/en-us/help/console/introducing-ea-access/#Billing

 

EA Access shows status "Inactive" after purchasing

After purchasing EA Access it shows the status "Inaktiv" (German subscription) after payment on XBO ONE. Microsoft send an email that EA Access ist payed and Credit Card Payment is done.

I did purchase the 1 month option.

As there is nothing to find on XBOX ONE help and EA Access Website I will no try to find my luck here ...

regards Sascha

 

Hey there!

I'm sorry to hear about the issue. If you're still running into trouble, you'll want to reach out to our
phone/chat support team for further help. They can dig further into your account/billing status than we can and can hopefully get you sorted.

Good luck!