My downloaded game will not start

Discus and support My downloaded game will not start in XBoX on Consoles to solve the problem; I bought a new Xbox-One with the game Battlefield 1. I redeemed the code but when I want to sart the game, there comes a note saying that the game... Discussion in 'XBoX on Consoles' started by FiscalArt286814, Mar 11, 2017.

  1. FiscalArt286814
    FiscalArt286814 Guest

    My downloaded game will not start


    I bought a new Xbox-One with the game Battlefield 1. I redeemed the code but when I want to sart the game, there comes a note saying that the game needs a disc or that I have to download it from the store and the store says that I have installed the app!!!
    What happened there and how can I fix it?

    :)
     
    FiscalArt286814, Mar 11, 2017
    #1
  2. EggsBoxJuan
    EggsBoxJuan Guest
    Downloaded game will not start

    Using a USB stick wouldn't work I'm afraid. Original Xbox games must be played using a genuine Microsoft hard drive.
     
    EggsBoxJuan, Mar 11, 2017
    #2
  3. Alf Ganikiller
    Alf Ganikiller Guest
    Downloaded Game Will not Start

    Hi fluxx R, have you tried to clear your cahce in your xbox settings? also try giving xbox customer support a call on 1-800-4MY-XBOX aswell as getting help in the forums they will be able to check your account and the game and see if there is something wrong
    with the game itself (as in there may be a bug in there) I do hope this helps you!
     
    Alf Ganikiller, Mar 11, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    My downloaded game will not start

    Hey there FiscalArt286814.

    First, please give your Xbox One a quick power cycle to see if that helps clear this up (hold power button for 8-10 seconds until your Xbox One powers off). If that doesn't help, make sure there wasn't another profile signed in when you redeemed the code. Let
    us know how it goes.
     
    Mister Maka, Mar 13, 2017
    #4
  5. Mister Maka Win User

    My downloaded game will not start

    Hey there FiscalArt286814.

    First, please give your Xbox One a quick power cycle to see if that helps clear this up (hold power button for 8-10 seconds until your Xbox One powers off). If that doesn't help, make sure there wasn't another profile signed in when you redeemed the code. Let
    us know how it goes.
  6. Alf Ganikiller Win User

    Downloaded Game Will not Start

    Hi fluxx R, have you tried to clear your cahce in your xbox settings? also try giving xbox customer support a call on 1-800-4MY-XBOX aswell as getting help in the forums they will be able to check your account and the game and see if there is something wrong
    with the game itself (as in there may be a bug in there) I do hope this helps you!
  7. EggsBoxJuan Win User

    Downloaded game not starting.

    Hi, did you purchase the game on the store using an Xbox One that is or was using the preview system update ? If you are now trying to play the game on an Xbox that is not using the preview software that would explain why you're having this issue.

    Games/apps etc purchased on an Xbox that is using the preview software are only available on an Xbox that is using the preview software. Your options are to enrol back into the preview or wait until the latest system update is released to everyone before
    you will be able to play the game.
  8. EggsBoxJuan Win User

    Downloaded game will not start

    Using a USB stick wouldn't work I'm afraid. Original Xbox games must be played using a genuine Microsoft hard drive.
  9. Demon Ants Win User

    Downloaded game not starting.

    I bought the game from the xbox. There was a sale for BF 4 and BF Hardline and now only Hardline works.
Thema:

My downloaded game will not start

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