My disc won't eject

my disc is stuck in my xbox 1.I have followed every step to eject it and even manually ejecting didn't work.The disc is jammed...when I turn the system on to retry to eject I hear a grinding noise....any help would be appreciated

:)

 

Disc won't eject?

Hey there!

Sorry to hear that you're running into trouble with your console. It sounds like from what you're describing that your Xbox 360 is malfunctioning. (If you're on Xbox One, the results are the same though.) The console will need a repair and you can find more
info about that for the Xbox One
here or the Xbox 360
here.

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Xbox Forums Staff





Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.

 

Disc won't eject?

First off, I apologize for my Gamertag and picture, it was several, several years ago and I'm too lazy to fix them.

Hello,

Yesterday I was just minding my own business, playing Black Ops 2 and having fun and all that. I turn it off, go to bed, and do whatever until the next time I got on.

Today i ejected my Bo2, and put in my Fifa. Once i put in the Fifa, it was making this weird noise. I tried to eject and it wouldn't. Now I know about the "grinding" noise and it's not that. The noise is almost like the disk trying to eject but it physically
cannot. I turned off my Xbox, reset it, and everytime I turn it on now it makes that noise several times. When i hit the eject button, same noise. The game is in the console, but even my Xbox won't play it.

Now I also try to manually eject, and I tried for literally like an hour, numerous times with numerous different tools like a paperclip, bobby pin, and even an Allen Key and either I'm missing something or it doesn't work either. I put it in the hole and
push it but nothing works.

Now I probably will have to send it in, but I just want confirmation. I'll also probably have to send it in with my Fifa still in the console, and that would ruin the disc so I'd have to get another one. If anybody knows how to fix this, or even if I do
have to send it in, do you know how much would this cost me?

 

If you are unable to get the disc out of the drive even through manual means you should send it in for repair. You can go here to get the process started. devicesupport.microsoft.com/en-US
Good Luck!!