My disc drive is being weird

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

It sounds like there may be an issue with your Xbox One S disc drive. Here are a few steps you can try to troubleshoot the problem:

Make sure that the disc is clean and free of any scratches or damage. A dirty or damaged disc can cause problems with the disc drive.

Try ejecting the disc and then reinserting it. Sometimes the disc drive may simply need to be reset in order to function properly.

Check to see if there is any debris or foreign objects blocking the disc drive. If you find anything, try gently removing it and then try inserting the disc again.

If the problem persists, try using a different disc to see if the issue is with the disc or the disc drive.

If none of these steps help, request repair

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

Hi there,

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as long as the discs are normal round discs that are in balance (so no weird shapes or things attached on the disc), they cannot damage the disc drive.

If the are a weird shape or things attached to it, it might bounce around and may damage the drive.

My console is being replaced for faulty disc drive. I am convinced they got a bad batch of disc drives.

Update: I have contacted Xbox customer Support 2 times already and I was promised a new console by one agent. 12 days later and still no reply I contcted them today again. 2 hours later and I was just told that my case was lost and the agent this time told
me that I cannot receive a "new" console that is not refurbished.

I find this unacceptable. I bought the system at launch and it didnt last 3 months and now I have to exchange it again and again? This is like russian roulette. You never know what used crap you will get from the so called advance exchange service team.

To sum it up: at this point I cannot recommend to anyone to buy an xbox one system. Lousy customer support and your xbox warranty is worth NOTHING!

Xbox Done !!!

SaTaNaTaS thank you very much for your advice. Without people like you on this forum what would we do.

Now:

I received an official email from Microsoft. I replied and explained my point of view and I described the so called help that I received through so far "Misses Quizzel" in this so called "support" forum. Lets see what their reaction is going to be.

Let me just restate that I find it incredible that I am not being helped here by the official Microsoft staff and I am being somehow forced to contact Microsofts lousy call center again which keeps sending me used, broken and refurbished hardware. My console
was brand new out of the box. It didnt have a single cratch on it. And the crap i keep receiveing from their so called advance exchange program is an insult. The current console that is making this noise came with 2 huge burned marks on the back.

Maybe it is time that I should mention that I am a working journalist and I have a degree in law.