my digital games are showing up blank cannot play

Hi!

Hope this helps

https://support.xbox.com/en-US/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

it says start the games app. clicking it does nothing, going to the games app has no option to change avatar, on the website the edit avatar button shows up for a second then is replaced with a blank while looking avatar that cannot be clicked. no errors
show up

I’ve tried that link as well. Same issue, blank screen when you try to log in. My problem is with a Digital game purchased as part of an Xbox series x bundle. The game does not show up in my account. I have the order# of the purchase. I either need the issue resolved or the game refunded.

Thanks

I not even sure that it's the preview program at all. My screen now loads up to a blank black screen after the my games and apps logo repeatedly pops up and disappears till it finally disappears completely to a blank black screen. It only shows the logo
and none of my games and it also showed me sign in.

Also while I'm playing a game and snap the game dvr my picture to the game goes completely blank and does not show up until I unsnap the game dvr. Xbox record that voice command does not work as well.