My deposits aren’t going through

My rewards deposits aren’t going through,I check my payment info,It's correct,please help

:)

 

My deposits aren’t going through

My deposits aren’t going through I already checked my billing information and it's correct

 

Deposits aren’t going through

My Xbox Rewards account is telling me that it cannot deposit points. It now is asking me to check my billing info to see if it is correct. My billing info is correctly entered in my Microsoft Commerce Account, so I am posting here to further address the
problem. Please let me know if there is a known reason why my account says "attention needed" and if there is anything I can do to fix the issue. Thank you.

 

Hello Novo One,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. For example, since your Rewards account is set to the Hong Kong region,
we cannot deposit HKD into a USD Microsoft Account.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.