My deleted XBOX Live screenshots keep coming back

make sure your not just deleting off of Xbox but Xbox live and one drive as while

My one drive is showing no documents or photos or anything in it. I have tried deleting from both Xbox Live and my Xbox but every time I start my Xbox back up all the photos reappear under my xbox live captures but not on "on this xbox" captures section
of the options.

Hello AarronR94,

Thank you for your response and truly apologize for some delay with my responses here in my end.

To help our engineers start running an investigation to what is causing the issue, we require to provide your feedback through the Xbox Report a Problem app by installing the application in your Xbox console from Microsoft store. For the complete steps on how to do it, follow the steps provided in this link: Provide feedback to Team Xbox | Xbox Support

We thank you for letting us know your concern and the solution may not be provided overnight, but know that our goal to provide the best experience will remain.

Sincerely,

Hello AarronR94,

Thank you for getting back with the thread and truly apologized for some delay with my response.

We will reset your console from factory defaults and keeps your games and apps. Here are the steps:

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > System > Console info > Reset console.
  
• On the Reset your console? screen, you'll see three options: Select Reset and keep my games & apps. Use this option as your first choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games and apps.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I already have but none of the options apply, ive also tried talkingto someone online but that doesnt even work. Still havent got my storage back either and its been two weeks now. Id really like some help on this situation.