My daughter headset not working.. help!!!

Brad, I kind of have the same issue. It's just that my adaptor wont unmute even when there is no mic plugged in and if turn off my controller and want to turn I back on, the second I touch the xbox button the led light comes on and there is no way I can
turn it off. Im pretty sure its the adaptor because I plugged it into another controller and the same thing happened.

I'm sorry to hear you are having issues with your new headset. Below is a link with step by step instructions that I hope will help you:

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

If that doesn't help, let us know.

Best wishes,

Cowgirl

Hello Izzy,

Sorry for the issue with your headset. Try these steps see if it helps.

Fix for 3rdparty headsets

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)



Thanks,

Brad

Same issue on my daughters xbox one. Bought a new controller and headset, still won't work. Tried the combo on my xbox x and they work perfect. Even did a factory reset and set everything back up and no headsets still work on my daughters system. It worked
perfect until the last system update.

I followed everything i could find to fix this, it has to be the software at this point.

This is the first headset you try? or is a replacement of previously working one?

Your daughters have a child account with restricions? maybe you must check some setting.

With other games your daughter can communicate with other player?