My daughter has used my mail address to set up an xbox. Now my email has changed to her name !

My daughter has used my mail address to set up an xbox. Now my email has changed to her name ! Please help I have spent hours trying to change this back and now everyone is ignoring my emails !!!!!!! Please can anyone help ! Its impossible to contact microsoft
!

:)

 

Changing account

When I set up my son's xbox live account I used my email address as he didn't have on at the time. Now that he has an email address I want to remove my email address and name from his live account and use his name and email address but cannot figure it
out. Lastly, I would like to be able to keep his gamertag plus his credits etc, thank yoyu

 

Moving My Xbox Profile (Gamertag) To Complete New Email

Ok so i was at this for ages yesterday, and i spoke to xbox support, and he told me what to to do and i thought i had everything sorted.

Here is what i want to do.

I want to create a new email address, one that doesnt get junk from amazon and puregym and all the rest. A clean inbox email.

Once ive made the e-mail, i want to move my xbox gamertag to that email. So that will be my new xbox email for signing in etc.

I spoke to support, and he took my through the guide of chaning my ALIAS, and making the new e-mail the primary alias. And in the end i can now sign in with the new e-mail address. However, it hasnt moved the gamertag to a new e-mail, all its done is basically
change the name of my email. So all my inbox emails and everything is transferred.

So basically all that has happened is my sign in email has changed, but its still the same e-mail, with the same inbox junk etc. Only the name has changed. Thats now what i want.

I want to move my gamertag to a WHOLE NEW E-MAIL ADDRESS. I dont want to JUST CHANGE THE NAME.

Im honestly getting so stressed with this, why is it so difficult to just move my xbox account a fresh new e-mail!!!!!!

Incase this is confusing, im gona try explain it like this

MY GAMERTAG is linked to OLD EMAIL ADD

I created NEW EMAIL, and want MY GAMERTAG to link to NEW EMAIL.

What support did, was change the alias of OLD EMAIL ADD to NEW EMAIL.

So bascially i still have the same OLD EMAIL ADD, but it now has the name of NEW EMAIL.

Its the exact same e-mail address, getting the same junk etc, only its changed name to sign in.

I want a new email, totally empty from junk etc, and i want to move my gamertag to it, i dont see why this has to be so difficult.

PLEASE PLEASE someone help me.

 

You can manage your Microsoft account details here, especially the associated email addresses to the account:
https://account.microsoft.com

You can contact an Xbox Support representative by choosing phone or chat, as those outlets have agents that can access your account details:
Contact Us | Xbox Support