My credits

Discus and support My credits in XBoX Rewards & Social to solve the problem; I had 5,000 in credits which I deposited to my Xbox account but nothing has been added even though I got the email saying it should be there. Please... Discussion in 'XBoX Rewards & Social' started by TheDextroPanda, Sep 14, 2017.

  1. TheDextroPanda
    TheDextroPanda Guest

    My credits


    I had 5,000 in credits which I deposited to my Xbox account but nothing has been added even though I got the email saying it should be there. Please help

    :)
     
    TheDextroPanda, Sep 14, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    My credits

    Hello A17IAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
    for the inconvenience.
     
    XBLRewards8, Sep 14, 2017
    #2
  3. Smwutches
    Smwutches Guest
    MY CREDITS

    Credits are automatically scheduled for a deposit after you have at least 5,000 pending. So they would have deposited on their own. You can verify the deposit at Sign in to your Microsoft account
     
    Smwutches, Sep 14, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    My credits

    Hello TheDextroPanda,

    You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (Sign in to your Microsoft account),
    where they will be listed as a refund with a negative amount. There you will see you have already spent your August 30th deposit on Destiny Silver in early September.
     
    XBLRewards8, Sep 15, 2017
    #4
  5. XBLRewards8 Win User

    My credits

    Hello A17IAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
    for the inconvenience.
  6. XBLRewards8 Win User

    My credits

    Hello TheDextroPanda,

    You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
    where they will be listed as a refund with a negative amount. There you will see you have already spent your August 30th deposit on Destiny Silver in early September.
  7. Smwutches Win User

    MY CREDITS

    Credits are automatically scheduled for a deposit after you have at least 5,000 pending. So they would have deposited on their own. You can verify the deposit at http://commerce.microsoft.com
  8. XBLRewards8 Win User

    Microsoft rewards credits not credited to my account

    Hello edunaka,

    Since you registered as a US member, we are only tracking purchases made in USD for your US Rewards Account. Since your purchases were made in BRL, they are not eligible for Rewards.
  9. XBLRewards8 Win User

    ?? transfer my credits

Thema:

My credits

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