My credits disappeared!

Discus and support My credits disappeared! in XBoX Rewards & Social to solve the problem; I had over 100 thousand credits and they disappeared !! What happened? e6ca762e-1a77-4392-897b-c507d5c89dde Discussion in 'XBoX Rewards & Social' started by Bellabarbosa000, Mar 9, 2017.

  1. Bellabarbosa000
    Bellabarbosa000 Guest

    My credits disappeared!


    I had over 100 thousand credits and they disappeared !!

    What happened?

    :)
     
    Bellabarbosa000, Mar 9, 2017
    #1
  2. Smwutches
    Smwutches Guest
    My credits have disappeared!!

    Support will check on the Battlefield credits, but for the disappearing credits check your statement on the MyRewards section if the site. It will show if/when the credits were deposited. You can verify deposits at Sign in to your Microsoft account
     
    Smwutches, Mar 9, 2017
    #2
  3. BONILLA35
    BONILLA35 Guest
    My credits have disappeared!!

    Yesterday I checked to see the amount of credits I have been awarded and I was surprised to see that I had absolutely nothing. Several days ago I had around $20. I haven't bought anything!!! Where did it go??? Also I was never given cash back for preordering Battlefield
    1. I know preorders normally don't qualify for VIP benefits, but I ordered it during the promotion in month of September. Help please!
     
    BONILLA35, Mar 9, 2017
    #3
  4. Smwutches
    Smwutches Guest

    My credits disappeared!

    It's just a glitch. You'll just have to wait for everything to show back up.
     
    Smwutches, Mar 9, 2017
    #4
  5. Smwutches Win User

    My credits disappeared!

    It's just a glitch. You'll just have to wait for everything to show back up.
  6. riverzillest Win User

    missing VIP perks & credits

    it's odd now all of a sudden all my pending credits seem to have disappeared
  7. BONILLA35 Win User

    My credits have disappeared!!

    Thank you.

    Sorry, I don't think I was clear on my end. I had already been awarded the credits and they were converted to currency and deposited to my account several weeks ago. I checked and verified it using the link you sent me.
  8. Smwutches Win User

    My credits have disappeared!!

    Support will check on the Battlefield credits, but for the disappearing credits check your statement on the MyRewards section if the site. It will show if/when the credits were deposited. You can verify deposits at http://commerce.microsoft.com
  9. XBLRewards8 Win User

    My credits have disappeared!!

    Hello BONILLA35,

    Unfortunately, once Credits have been deposited, we cannot take any action on them. You would have to follow up with Xbox support such as at (support.xbox.com/contact-us). You received your Battlefield 1 pre-order Credits on September
    8th, and they were included with your deposit on September 28th. You can see your Credit events on the MyStatement on the MyRewards page.
Thema:

My credits disappeared!

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