My credit card shows I was charged twice for the game how to survive 2

Not exactly sure how it works. In my case I used a credit card with a zero balance. They did charge the card but on my credit card online statement the card showed the charge but I still had a zero balance. Now the charge has been taken off the card like
they said. Hope this helps. Good luck.

I used the chat option at that link. they fixed me up with a refund. thanks!

Thanks. I used the chat support option from that link. They fixed me up with a refund.

Hi there,

Sorry to hear about the billing troubles. You'll have to contact phone support in your region to get the second charge reversed.

You can go to support.xbox.com/contact-us to request a call back.

I hope this helps.

I had the same problem in date 27/12/2015, nobody find a solution. I' m already post the problem in facebook. If you have same news, please, let me know the right way to have the second payment back.