My credit card is constantly being charged

Discus and support My credit card is constantly being charged in XBoX on Consoles to solve the problem; My debit card is constantly being charged monthly by xbox for xbox ultimate, this purchase showed up randomly and is now charging me 15 dollars... Discussion in 'XBoX on Consoles' started by JohnBonJOn, May 9, 2021.

  1. JohnBonJOn
    JohnBonJOn Guest

    My credit card is constantly being charged


    My debit card is constantly being charged monthly by xbox for xbox ultimate, this purchase showed up randomly and is now charging me 15 dollars monthly. I cant stop the transaction because I have no idea what account this purchase is coming from so its going to continue, until I have no money left. Why can't you just stop charging my card?

    :)
     
    JohnBonJOn, May 9, 2021
    #1
  2. SwordofWhedon Win User

    My credit card is constantly being charged

    No one here has access to your account or anything to do with money. You need to contact customer service to determine which account is charging your card
  3. demonizer andy Win User

    My credit card is constantly being charged

    if you are certain that its not tied to your account, and nobody in your household has access to your bank details then this would be a case of fraud, microsoft would need some form of authorization to stop payments coming out for the account tied to it, otherwise anyone could cancel anyones accounts.

    If the above is the case and it is 100% not anything to do with any of you or your households consoles or accounts, then i would suggest to contact your bank and cancel the direct debit.
  4. Smwutches Win User

    My Account wrongfully Permanently Banned

    Then if you're still being charged, contact your bank/credit card company about cancelling the charges.
  5. SquidwardTentacles1 Win User

    refund

    also was told s

    to do this on the xbox acc that was used were my credit card was charged from I called today Xbox customer service and my credit card should be removed so I don't continue to have this problems being monthly charge. 04/1/2019 but I have to fill out a form
    through my Xbox account in order to receive my credited refund of 9.99 +9.99.
  6. HassanB Win User

    Identifying account using credit card?

    Hello,

    No, they cannot look up an account based on a credit card being used. If you believe there are unauthorized charges using your card and you don't know what account these charges are coming from you will need to contact your credit card provider to dispute the
    charges and get a new card.

    You might also want to check your billing history here to check if you were perhaps being charged for a Xbox LIVE Gold Renewal or maybe even a Zune Music Pass.
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My credit card is constantly being charged

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