My controls in Cloud Gaming Fortnite do not show up. The game thinks I have a controller...

Hello Caleb Sughayar,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix the issues with your controls in Cloud Gaming Fortnite. Just a reminder, we are not able to double check your account and the devices that you are using here manually since we do not have the option to. No worries, we do have some effective troubleshooting steps here that we can try to help you.

To troubleshoot this issue, please try the following steps:



1. Make sure that your device is connected to the internet and that your internet connection is stable.

2. Restart your device and try launching the game again.

3. Check if there are any updates available for the game or your device and install them if necessary.

4. Try resetting your game settings to default by going to the game's settings menu and selecting "Reset to Default".

5. If you're using a Bluetooth controller, try disconnecting and reconnecting it to your device.

6. If none of the above steps work, you can try uninstalling and reinstalling the game.



I hope I helped! Please do not hesitate to ask if you have further questions.

YanYannn
Microsoft Community Moderator

Hello Caleb Sughayar,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Im On Cloud Gaming Right Now Today And Uh Wth Happened. My Controller Isn't Working In Fortnite, Its Connected But Cloud Gaming barely notices it. and TOUCH SCREEN CONTROLS DONT WORK THEY DONT EXIST ANYMORE

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you are experiencing issues with the touch controls in Fortnite on Xbox Cloud Gaming. There could be a few different issues causing this problem.

Make sure that touch controls are enabled in the game. In Fortnite, you can enable touch controls by going to the "Settings" menu, selecting "Controls," and then selecting "Touch." From here, you can customize the touch controls and make sure that they are enabled.

Check that touch controls are enabled in the Xbox Cloud Gaming app. To do this, go to the "Settings" menu in the app, select "Controls," and then make sure that "Touch" is selected as the control scheme.

Restart the Xbox Cloud Gaming app and try again. Sometimes, simply restarting the app can resolve issues with touch controls.

Check for updates to the Xbox Cloud Gaming app or Fortnite. Sometimes, updates can fix bugs or other issues that might be causing problems with touch controls. To check for updates, go to the "Settings" menu in the Xbox Cloud Gaming app, select "System," then "console info & updates," and then select "check for updates."

Hello Ebbreyli, my name is Jose, and I would be happy to help.

"If you are experiencing issues with Fortnite Mobile controls when using a controller in cloud gaming, here are some possible solutions:

Game Settings:
Make sure to check the game settings for options related to controls. There might be an option to enable or disable mobile controls when a controller is detected.

Controller Configuration:
Verify that your controller is properly configured and paired with the device. Some issues may arise if the controller is not connected correctly or if its configuration is incompatible.

App Updates:
Ensure that both the Fortnite app and the cloud gaming platform app are updated to the latest versions. Updates often include bug fixes and compatibility improvements.

Restart:
Try restarting both the Fortnite app and the cloud gaming platform app. Sometimes, a restart can resolve temporary issues.

Technical Support:
If none of the above solutions work, reach out to the technical support of Fortnite or the cloud gaming service you are using. They may provide specific assistance
for your situation.

Keep in mind that interfaces and settings may vary depending on the platform and game version, so you may need to adjust these suggestions according to your
specific situation."

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.