My controller won’t work right

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

The joystick has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne...

Hi

I haven’t got another Xbox controller but I’ve tried on PlayStation controller and my IPad and the headphones work fine. They just won’t work with Xbox controller.

The controller I brought 3 days ago.

Thanks for your reply

I was able to get it working but now when I pair my controller to my computer it acts like I’m playing with a keyboard and my controller and my controller won’t function properly. Any idea if there’s a way to fix that?

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

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