My controller turns off.

The console physically restarts whenever I turn it off. The controllers turn off with the console. By phantom controller I meant that my console shows a controller being connected despite my two controllers being turned off.

Hello, @ShawnStotz, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, please make sure to follow the following steps in order to fix your issue.

Please follow the the instructions on both links first:

Troubleshoot issues with an Xbox Wireless Controller | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

The last option would be for you to try and request a replacement for your controller from the microsoft website online.

If nothing from the steps above help you resolve the issue please try to contact the Live Support in case you are the replacement is not successful from your side.

Request an Xbox controller replacement | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

All instructions always state to turn on the TV first. But I think I`m going to throw a spanner in the works, lol

My TV is off, my console is off, my wireless controller is off.

So, I turn on my wireless controller first, which automatically turns on the console. Therefore the controller has connected to the turned off console in order to turn it on, lol

I`m finding this thread so amusing

Hi samy, I am fine. How are you? my controller is xbox 360 controller. My controller turns on but after a while it turns off.

Is there a specific way you are attempting to turn off your controller because the easiest way that I have found is holding the Xbox button on my controller and pressing the turn off controller button.