My controller triggers are acting up so I'm trying to get it replaced. My serial number on...

So why was I told I was getting a replacement controller? One with a new serial number. They sent me the old one with the old serial.

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox Series S controller. No worries, let me help you sort this out.

In this case, I would highly suggest you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this case and possibly create a warranty replacement order for you. You may contact them using the link below:

https://support.xbox.com/en-US/contact-us

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I would like to get this controller repaired but I can only find ways to get a replacement. This is a xbox design lab controller so idk if they're gonna replace it, plus the serial number didnt show up when I punched it in. Is there an easier way to get a replacement or a fix for this elite series 2 controller?

Hello I found this post as I am also having the same issue, I am looking at the serial number on the back of my official Xbox Elite Series 2 controller and trying to enter it when registering a new device. I have a broken joystick and am trying to look up the warranty or initial repairs but I am getting a "We couldn't verify the serial number. Check the serial number and try again." error message but I am definitely entering the serial number in correctly. So confused on what to do and still need help with repairs on my controller.

This is the 3rd & 4th controller I bought The first two started drifting so I bought #3 & #4 I tryed to register them so if this happens again I can get them replaced but I tryed to register them and the site won't take the whole serial number I'm tired
of buying controllers let alone the $100.00 I had to spend over and above what I paid for the original 2 . What do I do Microsoft to register my controllers ?? BTW I just had to replace my Kinect which is another story