My controller is broken, as far as I know this is a massive problem with the new xbox one

Derby day, I have a question, why me does not bind support, application number SR [Mod Removed], it has been three weeks, I am very unhappy and wish that you had taken action against the staff member, which I was promised an answer within a maximum
of two weeks, I wish he was fired and my application took more than qualified.

My controller is broken, as far as I know this is a massive problem with the new xbox one, promised to change, but as I said above measures by employees of Microsoft Russia have not been undertaken, does not want to lose their loyalty to Microsoft
products, if it is possible to solve the problem in the shortest time possible, I will be grateful.

With respect to [Mod Removed], a regular user of the products Microsoft, since 2001.

My email is [Mod Removed]

:)

 

Problems with initial set up, 

I don't know if anyone else has had this problem but when I turned my children's xbox one on all I get is a picture on the screen of the controller with the 'X' button flashing. I've synced the controller as it turns on the console but no matter what this
is as far as it goes. What a let down

 

Preview program glitches

Having problems as well, strange problems. One problem is the a lot of the writing is covered in accents, numbers etc... Big problem is that xbox one is unplayable due to controller glitch that does not seem to come from the controller. thought controller
was broken so I bought a new one to discover same problems. some buttons, triggers don't work. other functions go automatically as if buttons are stuck, but has same problem with new controller. makes no sense unless it is an internal software glitch. updated
controller to no avail. wtf!

 

Hello,

I would like to help you with this issue, however you haven't really given any informaton as to why your controller is broken. If you could give more information I am sure we could try and help you figure out what is going on with it.

-Kind Regards-

 

support.xbox.com/.../connect-a-wireless-controller

The above link will indicate how to bind a controller, if this is your issue.

There is no known massive issue with controllers however if all troubleshooting tips fail and an accessory has been purchased within the last 90 days (warranty timeframe) it can be replaced.

If you're experiencing issues with an Agent you can create your own repair tickets at
http://myservice.xbox.com

You would simply register your console to create a ticket on an accessory that was bundled with it. Again, accessory warranties are 90 days from the date of purchase from an authorized retailer.