My controller has randomly stopped working.

xlyk0z · Jan 4, 2022

This has never happened before. I got fully charged batteries that I use all the time, I let my uncles kid play and he came up to me and told me that my controller was not working. I checked to see if it was the batteries and they are fine, mostly charged. Then I tried turning it on by having a usb cable in and that did not work. Like i said this has not happened before. When the controller is on the buttons wont work at all, even the home button.

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform a powercycle to fix the issue.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug your console for 5 minutes.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Also have you tried a different controller?

MenaBear

Hi,

My Xbox One controller randomly disconnects. I have tried to sync the controller to my console, but the controller continues to flash, even after the console’s “X” has stopped flashing. This is a brand new Sport Blue, wireless controller, so I know its
not the controller. My old controller works fine, so it can’t be the console. Right?

Unowho09

Hello,

I'm having the same issue, I'm streaming to my windows 10 on my laptop. The controller randomly stop working 20-30 mins. I have to stop the stream and reopen open it to get it to work again I've tried 3 different controllers and make sure each controller
is up to date.

XBF Ruben D

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We
will be more than happy to answer any questions or provide solutions for any issues on your own thread.

Thank you again for posting on Xbox Forums!

XBF Diego M

Hi Kartracer247,

Thank you for posting on the Xbox forums. I'd be ahppy to help.

By the looks of it based on your description, I believe the issue lies with the controller, possibly the wireless adapter inside of the controller. In order to test this, we need to rule out your console. Go ahead and do a
hard reset and power cycle. Hold down the power button on the console
for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox. If that doesn't help then you will need to try out a
soft factory reset.

Press the Xbox button to open the guide.
Select System > Settings > System > Console info.
Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

If the controller continues to not respond randomly after that troubleshooting, I suggest getting a micro-USB cable and connect it that way. If you know anyone with an Xbox One console, try the same controller on it and see if it disconnects.

Try it out and let us know the results!

My controller has randomly stopped working.