My controller for my Xbox One S is broken. 3.5mm jack won't sense and I'm trying to set a...

The best way to reach Live Support

here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

hope this help you

Console warranty is not the same as accessory warranty. Controllers are only a 90 day warranty if I remember correctly.

Ok thank you i will try that.

The controller just has the 3.5mm jack the XBox One S did not come with the stero headset controller...just plugging into the 3.5mm jack worked for a few weeks right out of the box

Hi there Yvette, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

The only controllers that don't have a 3.5mm jack are the controllers of the Original Xbox One, also known as Xbox One FAT. The rest of the controllers, starting with the Xbox One S, have a 3.5mm jack.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.