My controller fell and It won’t turn on it stopped sensing the batteries I don’t have a...

Hi there!

I am sorry to hear about what happened. Unfortunately, since the damage is on its physical state, I am afraid we could not fix it here. We do not support here as well self-repairs.

Best option is to check your replacement options here https://support.xbox.com/help/hardware-network/...

Yes, i tried to update the controller and check the batteries, but nothing, everytime i turn off and turn on the controller, the vibration stops to work.

So recently i noticed my old play and charge kit was dying pretty fast and whenever i plugged it in to charge it would say it was fully charged already, which i knew it wasn’t. So i went out and bought a new one thinking that would fix the problem. Turns
out it doesn’t charge at all either. I don’t know what the problem is. The controller works fine if i leave it plugged in or put batteries in but it won’t charge with the play & charge kit for some reason.

Forgot to mention but everything is up to date, the console and controller.

Its an Xbox One X and a Xbox One Elite controller, a white one.

It seems u have a working controller.. May be the slot for the battery whuch supports play and charge kit isn't working and ur battery is not helping either.. If u have another controller try the kit on that and if the problem persists do send the controller
for repair ...

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

It should be in the sound settings like some people said, but i had a problem also with my headphones, which was because of the battery I was using in my controller... If you are using a cheap battery in your controller, there won’t be enough juice to
power the headphones.