My controller came back from a repair order but still doesnt work

Hello Michael k_758

Thank you for posting in Microsoft Community.

I understand the urgency of this issue that you are facing right now wherein your Xbox controller still doesn't work after the repair. Let’s work together in finding the best resolution to this issue.

In this case, since we don't have a direct contact to our Xbox support. The first thing that we need to do is to request a call and right after one of the representative will schedule a callback for you. That's the time you are be able to get a live support from Xbox. I totally, understand the importance of solving this problem and since you're here with us, I want to make sure your time is worth it. Click on the link below and follow the steps for support.

Click here: Contact us | Xbox Support

• Click "Contact Us"
  

I am rooting that everything will be fix and up and running.

Regards,



Microsoft Community Moderator

it says xbox live came back but it doesnt work and still no game pass

Blind changing the resolution doesnt work. I have ordered a warranty repair as i have no idea what is wrong. Will post back with outcomes.

If you have another controller working fine the issue is in the controller.

About repairing, the Microsoft doesnt repair anymore the controllers, if you have bought the controller with or without the console in a retail shop and you have their warranty still available you should get to them.

It sounds to me like wherever you are buying the controllers from is putting cellophane on returned controllers. Id order your next controller from a more reputable source. Alternatively you could get on ebay and YouTube and see about repairing your original
controller. Youd be surprised what you can actually fix. Even if it doesnt work you'll have a better idea about how the controller works (which is always fun to learn).