My controller buttons aren’t working

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

First, we need to powercycle the controller by following the steps below:

"Press and hold the Xbox button for 5-10 seconds, until the controller turns off.

Wait a few seconds, then press and hold the Xbox button again to turn the controller back on."

For your reference, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

how do you expect me to update the controller when the buttons aren’t working ?

Controller is up to date as I always check this

Hey there Keeper thanks for the update.

We are bummed to hear this issue is persisting. We suggest trying out our
The buttons on my Xbox Adaptive Controller aren’t responding page and let us know how it goes!

Also just incase

If you still aren’t seeing the DLC try these different methods:

1. Press the Xbox button on your controller to open the guide.
2. Highlight—but don’t select—My games & apps.
3. Press the Menu button on your controller, then select Refresh and check for your item.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It sounds like there might be an issue with your Xbox controller, and you've already tried several common troubleshooting steps to resolve it. If none of the fixes you've tried have worked, it's possible that the controller is broken and needs to be replaced.

as a player I can only inform and the joystick has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne...