My console wont recognize a disc. Can I fix this?

I'm sorry but if it still does not work we may need to get the console repaired.

I appreciate your help but what can I do if this still does not work

I appreciate you letting me know. It may mean that the issue is with the console itself. Please follow the steps below from Xbox support:

"If you use Standby mode, change to Shut-down (energy saving) mode and power cycle the console"

Go to Profile & system > Settings > General > Power options > Select Shut-down (energy saving) mode.

After that perform a powercycle by following the steps below:

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

After that kindly try inserting the disc game or any disc to check if it will work.

Also, for your reference, we will be following the steps on this link: https://support.xbox.com/en-US/help/games-apps/...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to isolate the issue if it's the disc or the console.

Have you tried to insert a different disc on your Xbox One S?

Yes the other disc did not read as well