My console wont recognize a disc. Can I fix this?

Discus and support My console wont recognize a disc. Can I fix this? in XBoX on Windows to solve the problem; So I own the older Xbox one s and I just bought the mw2 cross gen bundle however it will not install as in it wont even recognize the disc. I've tried... Discussion in 'XBoX on Windows' started by Owens Demarcus, Dec 23, 2022.

  1. My console wont recognize a disc. Can I fix this?


    So I own the older Xbox one s and I just bought the mw2 cross gen bundle however it will not install as in it wont even recognize the disc. I've tried restarting my console with the disc in and out nothing is popping up or changing . Is there any way to fix this?

    :)
     
    Owens Demarcus, Dec 23, 2022
    #1
  2. Francia J. Win User

    My console wont recognize a disc. Can I fix this?

    I'm sorry but if it still does not work we may need to get the console repaired.
  3. Owens Demarcus Win User

    My console wont recognize a disc. Can I fix this?

    I appreciate your help but what can I do if this still does not work
  4. Francia J. Win User

    My console wont recognize a disc. Can I fix this?

    I appreciate you letting me know. It may mean that the issue is with the console itself. Please follow the steps below from Xbox support:

    "If you use Standby mode, change to Shut-down (energy saving) mode and power cycle the console"

    Go to Profile & system > Settings > General > Power options > Select Shut-down (energy saving) mode.

    After that perform a powercycle by following the steps below:

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    After that kindly try inserting the disc game or any disc to check if it will work.

    Also, for your reference, we will be following the steps on this link: https://support.xbox.com/en-US/help/games-apps/...
  5. Francia J. Win User

    My console wont recognize a disc. Can I fix this?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to isolate the issue if it's the disc or the console.

    Have you tried to insert a different disc on your Xbox One S?
  6. Owens Demarcus Win User

    My console wont recognize a disc. Can I fix this?

    Yes the other disc did not read as well
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My console wont recognize a disc. Can I fix this?

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