My console does not play any games when they are installed

Try these and if they don't work, send the Xbox into Microsoft for repair and if it still doesn't work and you can't get a new xbox, try buying games digital and sell the xbox games that are physical on a site where used stuff still
goes for high prices.

Resolution
Method 1: Use the Hardware and Devices troubleshooter
To open the Hardware and Devices troubleshooter, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.
2. Type control in the Run dialog box, then press Enter.
3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next method.

Method 2: Check BIOS settings and chipset drivers

1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.
2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.

If your problem is not solved, try the next method.

Method 3: Update or reinstall the driver
To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.
2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
4. When you are prompted to confirm that you want to remove the device, select OK.
5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 4: Remove and reinstall IDE/ATAPI drivers
To remove and reinstall IDE/ATAPI driver, follow these steps:

1. From Start, search for Device Manager. Open Device Manager from the search results, and select the Viewmenu. Choose Show Hidden Devices.
2. Expand IDE/ATAPI Controllers, and then:
   • Select and right-click ATA Channel 0, and then click Uninstall
   • Select and right-click ATA Channel 1, and then click Uninstall
   • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall
   • If there are additional entries, right-click them and then choose Uninstall
3. Reboot the device.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 5: Fix corrupted registry entries
This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.
2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
3. In the navigation pane, locate and then select the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
   
4. In the right pane, select UpperFilters.
   
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step
   7.
5. On the Edit menu, select Delete.
6. When you are prompted to confirm the deletion, select Yes.
7. In the right pane, select LowerFilters.
   
   Note If you do not see the LowerFilters registry entry, go to the next method.
8. On the Edit menu, select Delete.
9. When you are prompted to confirm the deletion, select Yes.
10. Exit Registry Editor.
11. Restart the computer.

Note To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

Important:

• Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restorationin case
  problems occur.
• After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

If your problem is not solved, try the next method.

Method 6: Create a registry subkey
To create the registry subkey, follow these steps:

1. Press the Windows logo key + R to open the Run box.
2. Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
3. In the navigation pane, locate the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi
   
4. Right-click atapi, point to New, then select Key.
5. Type Controller0, and then press Enter.
6. Right-click Controller0, point to New, and then select DWORD(32-bit) Value .
7. Type EnumDevice1, and then press Enter.
8. Right-click EnumDevice1, select Modify....
9. Type 1 in the Value data box, and then select OK.
10. Exit Registry Editor.
11. Restart the computer.

Notes

• To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.
• This method should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. The issues fixed by this method shouldn’t occur in Windows 10 1511 or later.

Important: Follow the steps in this method carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in
case problems occur.

Sorry to hear it. First I wanted to mention to @jaisal100 to ensure that you post information pertinent to the issue. You've posted PC troubleshooting steps.

@Durzo27 - You could try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps. If it does not then do a factory reset on the console. There is an option to keep installed games and apps so
there is no need to reinstall them.

If you are using discs then you could try holding the discs for 3 seconds after it grabs it to see if that helps. This is not a recommended procedure though is there is the possibility of the disc getting scratched.

Ultimately your best bet here is to set up a repair of the console to make sure the drive is working properly if you are using discs.

As long as that console is set as your accounts home Xbox they would be able to play any games that you have the license for. As long as you have an active game pass subscription you would have the license for any of the games that are available with the
game pass.

So anyone on that console would be able to play those games.

The thing is in order to download and install any game that is on the game pass the account that has the subscription does have to be signed in. So say for instance your son wants to play a game that is available on with game pass but you do not have it
downloaded and installed on your home console you would have to sign into your account that has the game pass subscription in order to install it. Once installed your account does not need to be signed in for any other profile on your home console to play
it.

HI S3XYduck. When installing you will be given a prompt as to when the game is "ready to start". Unfortunately this does not mean that all features/game modes are unlocked. If you wish to play the game offline without the 42gb update, there is a way you
can play the game offline- but you will have to install all core data from the disc onto your xbox (its better to leave this to install whilst you're away from the console).

If you have any further issues during installation, please do not hesitate to get back in contact.

Hey there! I want to make sure I'm following here. What you are saying is, that the controller only freezes when playing the one game? If that's the case, please try installing the game using the steps here: Manage
Your Xbox Game Library.

If those steps don't help, there are a couple things I'd like to know:

• If you play this game using this controller on your other console does it freeze?
  
• If you play this game on this console using a different controller, does it freeze?
  
• Does it ever freeze at any other times besides when you play this game?